Dynamics CRM 4.0 is a CRM (customer relationship management) server
application designed to run on Windows Server 2003 Standard,
Enterprise, or Web Edition in conjunction with Exchange Server,
Standard or Enterprise editions. Dynamics CRM provides users with a
shared database of customer records and communications, ensuring that
all departments have access to up-to-date customer information, as well
as a unified system for scheduling contact with customers and other CRM
duties.
Enterprise Server is one of three editions Dynamics CRM 4.0. Workgroup
Server and Professional Server offer the same features and the
Enterprise Server also supports multiple, distinct CRM databases on a
single server.
Users can access and work with Dynamics CRM customer records and
reports through an Outlook toolbar or by using Internet Explorer to
access a customized, internal Web site. Reports are available with
on-demand, scheduled, or event-based delivery, and can be generated by
users without IT assistance.
Users can integrate contacts, emails, tasks, appointments, or OneNote
notes with the appropriate customer records; track email
correspondence; and schedule and automate tasks such as customer
contacts. Replies to tracked emails are automatically tracked as well,
allowing users to quickly see all pertinent correspondence with or
about a customer. Contact can be assigned for customers personally or
in groups; and can be scheduled individually, recurrently, or as
triggered by other events.
Both the Web and Outlook interfaces are highly customizable. Access
rights and interface settings can be set at all levels and departments
so that personnel can access records in an appropriate and intuitive
form.
Dynamics CRM supports SQL Server Mirroring, which ensures that a backup
copy of the database is consistently available in case of damaged
files.
Additional Information: For a rundown of the available
editions of Dynamics CRM 4.0 and licensing alternatives, see the Guide
to Dynamics CRM 4.0 Editions and Licensing.
Acquiring Media: Installing this product requires a
license key and installation media. If you don't already have it,
please request the free installation media when prompted during
checkout. No physical product will be sent unless you request the
installation media. After your order is processed, instructions for
obtaining the license key will be sent to your organization email
address.