Dynamics CRM Server 3.0 Small Business Edition (Includes Software Assurance)

Dynamics CRM 3.0 Small Business Edition is a CRM (customer relationship management) server application designed to run on Windows Small Business Server 2003 Premium Edition in conjunction with Exchange Server, Standard or Enterprise editions. Dynamics CRM provides users with a shared database of customer records and communications, ensuring that all departments have access to up-to-date customer information, as well as a unified system for scheduling contact with customers and other CRM duties.

Users can access and work with Dynamics CRM customer records and reports through an Outlook toolbar or by using Internet Explorer to access a customized, internal Web site.

Users can integrate contacts, emails, tasks, or appointments with the appropriate customer records, track email correspondence, and schedule and automate tasks such as customer contacts. Replies to tracked emails are automatically tracked as well, allowing users to quickly see all pertinent correspondence with or about a customer. Contact can be assigned for customers personally or in groups; and can be scheduled individually, recurrently, or as triggered by other events.

Both the Web and Outlook interfaces are highly customizable. Access rights and interface settings can be set at all levels and departments so that personnel can access records in an appropriate and intuitive form.

This product includes a server license. A Dynamics CRM user CAL (client access license) is required for each user accessing Dynamics CRM.